At Ekvee, we strive to ensure your complete satisfaction with every purchase you make. However, we understand that there may be instances where you may need to request a refund. Please review our policy below to understand your options:
1. Eligibility for Refunds:
- We accept refund requests within 6 days of the date of purchase.
- To be eligible for a refund, the item must be in its original condition, unused, and in the same packaging as received.
2. Non-Refundable Items:
- Certain products, such as personalized or perishable items, are not eligible for refunds. Additionally, digital downloads and gift cards cannot be refunded.
3. How to Request a Refund:
- To initiate a refund, please contact our customer support team. Provide your order number, a description of the item you wish to return, and the reason for the refund request.
4. Return Shipping:
- Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure safe delivery.
5. Inspection and Approval:
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, your refund will be processed within 4 business days.
6. Refund Methods:
- Refunds will be issued in the original form of payment used for the purchase. Please allow 4 business days for the refund to reflect in your account.
7. Partial Refunds:
- In some cases, a partial refund may be issued. This typically occurs when an item is returned with missing parts, damaged packaging, or signs of use.
8. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will arrange for a replacement or a refund, as per your preference.
9. Cancelling an Order:
- If you wish to cancel an order, please do so within 24 hours of placing it. Once an order has been shipped, it cannot be cancelled.
- We currently do not offer direct exchanges. If you would like to exchange an item, please follow the refund process and place a new order for the desired item.
11. Contact Us:
- For any further questions or assistance regarding refunds, please reach out to our customer support team.
We value your satisfaction and aim to make the refund process as seamless as possible. Thank you for shopping with Ekvee.
Note: This policy is effective as of 09-16-2023 and is subject to change without prior notice. Please review this page periodically for any updates.